Refund Policy

1. Overview

Company Mart provides an online marketplace where sellers can list businesses for sale and buyers can discover and connect with sellers. Certain features, subscriptions, advertisements, premium listings, or promotional services may require payment.

2. Payments

All payments made on Company Mart must be completed through approved payment methods available on the Platform.

Users agree to provide accurate payment information and authorize Company Mart to charge applicable fees for purchased services.

3. Non-Refundable Services

Unless otherwise stated in writing, the following are generally non-refundable:

• Business listing fees
• Premium listing upgrades
• Featured listing promotions
• Advertising fees
• Subscription fees already utilized
• Lead generation services already delivered
• Verification or review fees
• Any service that has already been activated or delivered

4. Refund Eligibility

Refunds may be considered in the following situations:

A. Duplicate Payments

If a user is charged more than once for the same service due to a technical error, the duplicate charge may be refunded after verification.

B. Failed Service Delivery

A refund may be approved if:

• Payment was successfully processed; and
• The purchased service was not provided due to a verified technical issue caused by Company Mart.

C. Unauthorized Transactions

If a payment was made without authorization, users must notify Company Mart immediately. Refund requests will be reviewed subject to investigation and applicable laws.

5. Subscription Cancellations

Users may cancel recurring subscriptions at any time through their account settings or by contacting support.

Unless otherwise specified:

• Cancellation prevents future billing.
• Current subscription periods remain active until expiration.
• No partial refunds will be provided for unused portions of subscription periods.

6. Seller Transactions

Company Mart acts only as a marketplace platform and is not a party to transactions between buyers and sellers.

Therefore, Company Mart is not responsible for refunds relating to:

• Business purchases
• Business sales
• Negotiations between parties
• Deposits paid directly to sellers
• Agreements entered into outside the Platform

Any disputes regarding a business transaction must be resolved directly between the buyer and seller.

7. Refund Request Process

To request a refund, users must contact Company Mart with:

• Full name
• Registered email address
• Transaction ID or payment reference
• Date of payment
• Reason for refund request

Refund requests should be submitted within 7 days of the payment date unless otherwise required by law.

8. Refund Review

All refund requests are reviewed on a case-by-case basis.

Company Mart reserves the right to:

• Request additional information
• Reject fraudulent or abusive claims
• Verify payment records before issuing refunds

Approval of a refund is at the sole discretion of Company Mart, subject to applicable laws.

9. Processing Time

Approved refunds are generally processed within 7–14 business days.

Actual crediting times may vary depending on:

• Payment provider
• Bank processing times
• Credit card issuer policies

10. Chargebacks

Users are encouraged to contact Company Mart before initiating a chargeback.

Fraudulent or unjustified chargebacks may result in:

• Account suspension
• Listing removal
• Permanent account termination
• Legal action where appropriate

11. Modifications to This Policy

Company Mart reserves the right to modify this Refund and Cancellation Policy at any time.

Updated versions will be posted on the Platform with a revised effective date.

12. Contact Information

For refund or cancellation inquiries, please contact:

Company Mart
Email: support@companymart.com
Phone: +91 63695 76245
Address: Chennai, India